Помощник Александра

Alexandra is a text-based virtual assistant developed by the group ЦРТ together with Sberbank and the Moscow Metro team for Moscow's Department of Transport (Дептранс), and according to city agency figures it now handles roughly one in three transport-related inquiries the department receives and has answered more than 20 million questions in total — a scale that puts it among the most heavily used official bots in this entire catalog.

It covers the practical range of a transport day in Moscow: metro and Moscow Central Diameters/Circle (MCD/MCC) schedules and routes, bus information, fares and payment methods, river transport, commuter trains and Aeroexpress, plus taxi and carsharing questions. Since 2025 it has used neural-network components to widen what it can answer, including trivia-style facts about the metro alongside the practical schedule and fare information.

Being run by the city's own transport department gives it real authority for anything fare- or schedule-related — an answer here reflects the department's own current data, not a guess. Its scope stops at transport, though: it won't help with tax questions, fines, or non-transport city services, and it is naturally focused on Moscow rather than the country as a whole.