@LivegramBotFree
These bots sit behind a channel or business account and relay messages between users and admins in Telegram, so people can ask a question or leave feedback without exposing anyone's personal account or phone number.
| # | Bot | Price | Languages | Inline | Groups | Score |
|---|---|---|---|---|---|---|
| 1 | @LivegramBot | Free | EN · RU | no | yes | 87 |
| 2 | @such | Free | EN | no | yes | 78 |
| 3 | @onward_suggest_bot | Freemium | EN | no | yes | 76 |
| 4 | @GreatSupportBot | Free | EN · RU | no | yes | 67 |
| 5 | @channelquestionsbot | Free | EN | no | yes | 60 |
We sent five messages of different types — plain text, a photo, a voice message, and two follow-ups to the same conversation thread — from a test account and answered them as admin. We measured the delay before the admin saw the message, whether replies stayed correctly threaded to the right user, whether the sender could stay anonymous to the admin, and whether more than one admin could answer without duplicating replies.
The core mechanic is the same everywhere: a user messages the bot, the bot forwards it to admins, admins reply through the bot, and the reply routes back to the right user. What differs is threading quality — with several conversations running at once, check that replies land in the correct thread and don't get mixed up between users, since a misrouted reply is worse than a slow one.
Decide upfront whether you want senders to stay anonymous to admins or be identifiable — some bots always show the sender's Telegram profile, others let users message anonymously by default. If your use case is sensitive (HR complaints, anonymous tips), confirm the anonymity is real and not just a hidden username admins can still see through message metadata. Also check whether the bot stores conversation history if an admin needs to review it later.
Free plans usually support one bot/channel with a single admin and unlimited basic text messages. Paid tiers commonly add multiple admins working the same inbox, canned/quick replies, conversation tags or labels, and analytics on response time. A small channel with one moderator rarely needs to pay; a support inbox with a team benefits from multi-admin routing and tagging.
Yes, most feedback/relay bots are free for a single admin handling one channel or account, with paid tiers reserved for multi-admin teams.
Some bots support true anonymous messaging by default, while others always show the sender's profile to admins — check this setting specifically before promising users anonymity.
Paid tiers of most feedback bots support multiple admins working the same inbox, usually marking a conversation as 'taken' once someone starts replying to avoid duplicate answers.
