A water-bill checker for customers of PDAM Tirta Intan in Garut, West Java: send your customer ID and get the bill, water usage and a photo of the meter reading. Free, no sign-up.
PDAM Tirta Intan is the regional water utility of Garut regency in West Java, Indonesia, and Info PDAM Garut is the Telegram bot it introduced in August 2023 for checking water bills. The utility's director presented it in the local press as a way for customers to learn their bill without contacting customer service.
It does one job. You send your customer ID number, and the bot replies with the current bill. According to later coverage, the reply also shows how much water was used and a photo of the meter reading, so you can compare the figure with your own meter before paying.
There is nothing to register and no menu to learn, which makes it usable by anyone in the household who knows the customer number. The press describes it only as a bill checker: payments, complaints and new connections are not mentioned, so for those the utility's website and offices remain the way.
The caveat is verification. The bot's Telegram profile has no description, and the utility's website does not link to it. Its tie to PDAM Tirta Intan rests on four independent Garut news sites describing the same bot, one of them quoting the utility's director. Open the exact username rather than searching by display name.
Free The bot is free; you pay only the water bill itself
| Criterion | Weight | Points | |
|---|---|---|---|
| Functionality | 25 | 4 / 10 | |
| Reliability & speed | 15 | 6 / 10 | |
| Popularity & trust | 15 | 2 / 10 | |
| Price & free tier | 10 | 10 / 10 | |
| Usability | 10 | 8 / 10 | |
| Safety & privacy | 10 | 5 / 10 | |
| Freshness | 5 | 5 / 10 | |
| Localization | 5 | 2 / 10 | |
| No intrusive ads | 5 | 10 / 10 | |
| Score | 100 | 53.0 |
Local Garut news sites describe it as the utility's bill-check service and quote the utility's director about its launch in 2023, but the utility's website does not link to it, so we mark the vendor-side link as unconfirmed.
The press describes it only as a way to check the bill, usage and meter reading; payment is not mentioned.