Yandex Support

This is the support desk of two Yandex services — the Yandex Market marketplace and the Yandex Lavka grocery delivery — living inside Telegram. The profile carries Telegram's verification badge, the platform's own confirmation that the account belongs to the company whose name it uses, and describes itself as the official support chat of both services, ready to answer any question about them. Around 19,600 people open it in a month.

What it does is narrow and useful. You write your question about an order, a delivery or the service itself, and the bot answers; when the answer needs a person, the conversation is handed to a support agent. That removes the usual detour through an app menu or a phone queue — the support thread simply sits in the messenger next to everything else, and the history of it stays in the chat.

There is nothing to pay and nothing to install, and there is not much else either. The bot is not a shop: you cannot browse the catalogue, place an order or track a parcel with it, and everything it says is in Russian. Sellers have their own separate bot and will not get anywhere here. Treat this one as a front door to support, not as a marketplace client.