Comparison · Marketplaces & stores
Yandex Support vs WBshnik
Yandex Support is ahead: 74 against 59 out of 100 for WBshnik. Yandex Support wins on reliability & speed, popularity & trust, price & free tier, usability, safety & privacy, freshness, no intrusive ads. WBshnik wins on functionality. Yandex Support: Free · Support in the chat is free. WBshnik: Freemium · The first ten days are free; after that the subscription starts at 990 RUB a month.
Yandex Support is not listed in this language edition of the catalog; the comparison is shown for reference.
WBshnik is not listed in this language edition of the catalog; the comparison is shown for reference.
@YaMarketSupBot
FreeOfficial
74/ 100
The verified support desk of Yandex Market and Yandex Lavka inside Telegram: ask about an order or the service, get an answer, and be handed to a live agent when the bot cannot help. Free, about 19,600 users a month, Russian only.
@WBchnikBot
Freemium
59/ 100
An independent assistant for Wildberries sellers: instant alerts on new orders and buyouts, warehouse stock monitoring with a restocking forecast, and automatic sales reports, all through the marketplace's official API. Ten days free, then from 990 RUB a month.
At a glance
| Yandex Support | WBshnik | |
|---|---|---|
| Monthly users | 19.6K | — |
| Pricing and limits | Free · Support in the chat is free | Freemium · The first ten days are free; after that the subscription starts at 990 RUB a month |
| Languages | RU | RU |
| Inline mode | no | no |
| Mini App | no | no |
| Works in groups | no | no |
| Works in channels | no | no |
| Accepts voice | no | no |
| Accepts files | no | no |
| Requires phone number | no | no |
| Requires registration | no | yes |
| Shows ads | no | no |
| Official | yes | no |
| Developer | Яндекс | WBшник |
| Last check | November 5, 2026 | November 5, 2026 |
Score by criterion
| Criterion | Weight | Yandex Support | WBshnik |
|---|---|---|---|
| Functionality | 25 | 5 | 7 |
| Reliability & speed | 15 | 9 | 6 |
| Popularity & trust | 15 | 7 | 4 |
| Price & free tier | 10 | 10 | 6 |
| Usability | 10 | 8 | 7 |
| Safety & privacy | 10 | 9 | 5 |
| Freshness | 5 | 8 | 6 |
| Localization | 5 | 2 | 2 |
| No intrusive ads | 5 | 10 | 9 |
| Total | 100 | 74 | 59 |
Pros and cons
Yandex Support
- Verified official support account
- Free and nothing to install
- Covers both Yandex Market and Yandex Lavka
- Support only: no catalogue, no orders, no parcel tracking
- Russian-only
- Nothing here for sellers, who have a separate bot
WBshnik
- Orders, stock and revenue in one chat
- Ten days free before any payment
- Works through the marketplace's official API
- Not a Wildberries product: the feature list comes from the author's own posts
- Needs a seller API key
- Paid after the ten free days, from 990 RUB a month
Frequently asked questions
Yandex Support or WBshnik: which is better?
Yandex Support is ahead: 74 against 59 out of 100 for WBshnik. Yandex Support wins on reliability & speed, popularity & trust, price & free tier, usability, safety & privacy, freshness, no intrusive ads. WBshnik wins on functionality. Yandex Support: Free · Support in the chat is free. WBshnik: Freemium · The first ten days are free; after that the subscription starts at 990 RUB a month.
Are Yandex Support and WBshnik free?
Yandex Support: Free · Support in the chat is free. WBshnik: Freemium · The first ten days are free; after that the subscription starts at 990 RUB a month.
Do Yandex Support and WBshnik work in groups?
Yandex Support: no. WBshnik: no.