Kaki by OneService
@OneServiceSGBot
FreeOfficialEN
Kaki is the Singapore government's official OneService chatbot on Telegram: describe a municipal problem such as litter, a broken facility or a park issue in your own words, and the AI files it with the agency in charge.
Key features
- Official Singapore government municipal-feedback chatbot, Telegram-verified
- Describe the issue in your own words, no category to pick
- AI identifies the issue type and routes it to the agency in charge
- Location and photos can be attached to the report
- Live agent option during office hours when the AI cannot classify
What Kaki by OneService does
OneService is Singapore's single channel for municipal feedback, run by the Municipal Services Office (MSO), which works with government agencies and town councils so residents do not have to work out who is responsible for a dirty walkway or a broken bench. In July 2021 the MSO and the Smart Nation and Digital Government Group launched an AI-powered OneService chatbot on WhatsApp and Telegram, and @OneServiceSGBot, now called Kaki and carrying Telegram's verified badge, is the Telegram side of it.
The difference from the OneService app is how you report. In the app you pick a category and fill in date, time and location fields. In the chatbot, built on GovTech's VICA platform, you describe the problem in plain words, and the AI predicts what kind of issue it is, then asks for the details it needs. The case is routed to the agency in charge based on your text, location and photos. If the AI cannot classify the issue, you can hand it to a live agent during office hours. Before launch the bot was trialled with 450 residents.
Limits are worth knowing. It only handles municipal issues in Singapore, the interface is in English, and the bot still describes itself as being in beta. For residents who find the app's categories confusing, it is the quicker route.
How to start
- Open @OneServiceSGBot in Telegram and check for the verified badge
- Send "Hi" to start a conversation
- Describe the problem in your own words
- Share the location and a photo when the bot asks, then confirm the report
Pricing and limits
Free Free, official government feedback channel
Pros / Cons
- Official and Telegram-verified
- No need to pick a category first
- Photos and location go straight to the agency in charge
- Human agent available during office hours
- Singapore municipal issues only
- Still labelled beta
Score breakdown
| Criterion | Weight | Points | |
|---|---|---|---|
| Functionality | 25 | 7 / 10 | |
| Reliability & speed | 15 | 8 / 10 | |
| Popularity & trust | 15 | 6 / 10 | |
| Price & free tier | 10 | 10 / 10 | |
| Usability | 10 | 8 / 10 | |
| Safety & privacy | 10 | 9 / 10 | |
| Freshness | 5 | 6 / 10 | |
| Localization | 5 | 10 / 10 | |
| No intrusive ads | 5 | 10 / 10 | |
| Score | 100 | 78.0 |
FAQ
How is the chatbot different from the OneService app?
The app asks you to choose a category and fill in fields. The chatbot lets you describe the issue in plain words, and the AI works out the category and the responsible agency.
Can I talk to a person instead of the AI?
Yes, when the AI cannot identify the issue, you are offered a live agent during office hours.
Does it work for problems outside Singapore?
No. Reports go to Singapore's Municipal Services Office and its partner agencies, so it only handles issues in Singapore.
Technical details
- Inline mode
- Mini App
- Works in groups
- Works in channels
- Accepts voice
- Accepts files
- Requires phone number
- Requires registration
- Shows ads