Comparison · CRM & sales
Bitrix24 vs keyCRM Support
Bitrix24 is ahead: 75 against 68 out of 100 for keyCRM Support. Bitrix24 wins on popularity & trust, price & free tier, localization. keyCRM Support wins on reliability & speed, usability. Bitrix24: Freemium. keyCRM Support: Freemium.
keyCRM Support is not listed in this language edition of the catalog; the comparison is shown for reference.
@Bitrix24Bot
FreemiumOfficial
75/ 100
#1 in CRM & salesThe Telegram bot of Bitrix24, one of the largest Russian-market all-in-one CRM and business-management platforms, bringing task, deal and chat notifications into Telegram. Free tier available, Russian and English interface.
@keycrm_bot
FreemiumOfficial
68/ 100
The official support bot of keyCRM, a Ukrainian CRM built for services and online stores, unifying messages, orders and customer chats from Telegram, Instagram and other channels. Free trial, Ukrainian and Russian support hours listed.
At a glance
| Bitrix24 | keyCRM Support | |
|---|---|---|
| Pricing and limits | Freemium | Freemium |
| Languages | RU · EN | RU · UK |
| Inline mode | no | no |
| Mini App | no | no |
| Works in groups | yes | no |
| Works in channels | no | no |
| Accepts voice | no | no |
| Accepts files | no | no |
| Requires phone number | no | no |
| Requires registration | yes | yes |
| Shows ads | no | no |
| Official | yes | yes |
| Developer | Bitrix24 | keyCRM |
| Last check | September 12, 2026 | September 12, 2026 |
Score by criterion
| Criterion | Weight | Bitrix24 | keyCRM Support |
|---|---|---|---|
| Functionality | 25 | 7 | 7 |
| Reliability & speed | 15 | 7 | 8 |
| Popularity & trust | 15 | 8 | 5 |
| Price & free tier | 10 | 8 | 7 |
| Usability | 10 | 6 | 7 |
| Safety & privacy | 10 | 8 | 8 |
| Freshness | 5 | 7 | 7 |
| Localization | 5 | 10 | 2 |
| No intrusive ads | 5 | 9 | 9 |
| Total | 100 | 75 | 68 |
Pros and cons
Bitrix24
- Backed by a large, established all-in-one business platform with a free tier
- Useful beyond CRM if a team also uses Bitrix24 for tasks and telephony
- Bitrix24 itself has a learning curve as a broad platform
- Bot profile has no bio beyond the default greeting
keyCRM Support
- Staffed support with published hours, unusual trust signal among smaller CRM bots
- Consolidates multiple channels into one CRM inbox
- Focused on services and online stores rather than general enterprise use
- This bot itself is support-focused, not the order/message notification stream
Frequently asked questions
Bitrix24 or keyCRM Support: which is better?
Bitrix24 is ahead: 75 against 68 out of 100 for keyCRM Support. Bitrix24 wins on popularity & trust, price & free tier, localization. keyCRM Support wins on reliability & speed, usability. Bitrix24: Freemium. keyCRM Support: Freemium.
Are Bitrix24 and keyCRM Support free?
Bitrix24: Freemium. keyCRM Support: Freemium.
Do Bitrix24 and keyCRM Support work in groups?
Bitrix24: yes. keyCRM Support: no.